The Course
This course was designed with the patient in mind. Our patients come to us sick, hurting, or in need of our services. It is our job to make them feel welcome, heard, and incorporated into their plan of care. This course will show you how!
What you will learn
This course will address common communication barriers and breakdowns that happen during patient care as well as give you the tools to anticipate and prevent these breakdowns from happening. No one enjoys hospital stays, but with our empathy and effective communication, we can make our patient's experience the best it can be!
Curriculum
Your instructor
Hi y'all! My name is Maddie and I am the clinical nurse educator for a small, boutique hospital in Austin, TX. I have been in healthcare since July of 2020 and have worked as a nurse in the following specialties: Med-Surg, Post-Op Ortho, Plastics, Home Health, and finally the Emergency Department. I initially got into nursing to work with moms and babies postpartum as a lactation consultant but I quickly found a love for all things critical care in the Emergency Department. I began my nursing career at a Level 2 trauma facility that was also a comprehensive STEMI and stroke center. I then moved on to work at the only Level 1 trauma facility in Austin at the time. It was there I realized my love for continuing education and the pursuit of knowledge. I still work bedside a few shifts a month to stay clinically relevant and because the ER will always be my home away from home. I am currently obtaining my MSN-FNP with the intent of obtaining my Emergency Nurse Practitioner certification after graduation. I am trauma/stroke certified but my true love is medical resuscitation. I love continuing education and teaching nursing students as well as new grads. I believe in giving new nurses the knowledge and encouragement they need to succeed so they feel confident advocating for their patient and ultimately themselves.