Autoplay
Autocomplete
Previous Lesson
Complete and Continue
Patient Experience
Introduction
Overview of Patient Experience
Communication Strategies
Key Words at Key Times
AIDET mnemonic
Empathetic Listening
Building Rapport
Establishing Trust
Addressing Patient Concerns
Cultural Competence in Patient Interactions
Service Excellence
S.M.I.L.E.-Our Hospital Values
Handling Difficult Situations
Team Collaboration
Team Communication in Patient Care
Collaborative Problem-Solving
Continuous Improvement
Feedback and Patient Surveys
Personal Reflection and Growth
Conclusion
Commitment to Ongoing Improvement
Resources for Further Learning and Development
Teach online with
Personal Reflection and Growth
Lesson content locked
If you're already enrolled,
you'll need to login
.
Enroll in Course to Unlock